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Communication key in conveying provident fund benefits

The Contract Cleaning National Provident Fund (CCNPF) recently won the Best Practice in-Class trophy for a communication project for umbrella funds.

The Fund was rewarded for excellence in member communication at the Institute for Retirement Funds Africa's (IRFA) 2017 Best Practice Industry Awards (BPIA) and Recognition Programme held in Durban.

The Fund was recognised for its unique approach to member communication and for its persistence in engaging with members on a face-to-face basis.

African Cleaning Review spoke to the NBC's National Head of the Contract Cleaning National Provident Fund, Rajen Pillay about the Fund's history, activities and benefits offered to the professional cleaning industry.
Essity and Microsoft partner on IoT Tork EasyCube

Essity, a leading global hygiene and health company, and Microsoft will partner to leverage the power of big data and cloud computing to further enhance Essity's market-leading hygiene and health products and solutions around the world. Essity will implement Microsoft's Azure cloud-based computing platform.

Azure is a collection of integrated cloud services used to build, deploy and manage applications through Microsoft's global network of data centres. Essity, which develops, produces and sells many of the world's best-known hygiene and health products, including the global leading Tork and TENA brands, began to leverage big data to deliver smart solutions that help to improve the lives of people around the world four years ago when it took an Internet of Things (IoT) approach to incontinence care for nursing home residents.
AccorHotels signs sole supplier deal with DiverseyDr Ilham Kadri

Hygiene and cleaning solutions company Diversey announced that it has secured the extension of a sole supplier agreement with AccorHotels until 31 December 2019.

Rapidly-growing AccorHotels is the sixth largest hotel chain in the world, with 20 brands ranging from luxury to economy properties including Raffles, Sofitel, Fairmont, Pullman, Swissotel, Novotel, Mercure and Ibis.

In total, AccorHotels operates more than 4 200 hotels in 95 countries, staffed by over 250 000 hospitality experts; each dedicated to making guests feel welcome. All in all, AccorHotels opens a new hotel in the world every 36 hours!
Historic company milestone for Nilfisk Nilfisk Milestone

Nilfisk, a leading global player within the professional cleaning industry, celebrated its successful listing as an independent company on the Copenhagen Stock Exchange (Nasdaq Copenhagen) on12 October.

The leadership team, led by Nilfisk CEO Hans Henrik Lundrang the opening bell, clearly stating that Nilfisk, a leading provider of professional cleaning equipment, has reached a momentous milestone in th ecompany's history.
Housekeeping – what it actually entails
Housekeeping

The housekeeper's job must be the most thankless job at any hotel. Housekeepers perform the most physically demanding work, cleaning an average of 10 to 14 rooms a day, yet are often invisible to the typical guest.

Industry studies have consistently shown that hotel cleanliness is among the leading factors influencing guest satisfaction and a facility's reputation. However, the truth is that for many hoteliers, maintaining an effective housekeeping department can prove to be a significant challenge.

This is due to often overstretched resources and the difficulty in keeping track of all tasks. Excellent housekeeping is essential to the hospitality industry, even though the work is usually considered mundane.

In hotels and on cruiseships, for example, strict cleanliness is the expected standard and only shortcomings attract attention.

In addition to the actual physical cleaning, the housekeeping department performs other important functions, such as scheduling and planning.

Some housekeeping supervisors eventually advance to hospitality management.

This article explores the various housekeeping functions and job requirements.
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New and innovative approach to property maintenanceKaivac launch 2017

BrightArk is an innovative mobile phone app, which elevates the standards of service in the property maintenance industry to a new level and largely contributes to job creation in this field.

Property owners use BrightArk to find dependable, independent property- and building-industry service providers when needed. The app is easy to use. Users choose and log service requests on their mobile phones by selecting from the comprehensive services category section on the BrightArk app.

This includes a short description of the service required and, if possible, also a descriptive photograph. BrightArk distributes the request to suitable service providers on their database within a 20 km radius from where the service request is logged, utilising the mobile phone's location service to ensure an applicable and speedy response.

Independent service providers in this industry can now register with BrightArk to gain access to a wealth of additional sales leads, new job opportunities and extra income from a large number of home and building owners in South Africa who require property-related services.
Green certification for new Discovery head office

Green Certification

The new Discovery global headquarters in Sandton Central has become the largest, new-build project to receive a 5 Star Green Star rating by the Green Building Council South Africa (GBCSA) to date.

Developed in a joint venture by two of South Africa's leading property companies, Growthpoint Properties Limited and Zenprop Property Holdings, the imposing 112 000 sqm resource efficient, cost-effective and environmentally innovative Discovery head office is the largest single-phase commercial office development in Africa.

From its design to construction and operation, sustainable development has been a key priority for Discovery, Zenprop and Growthpoint.

German engineered walk behind sweepers

Haaga

The renowned Haaga range of sweepers is now available in South Africa through local agent BLT (Pty)Ltd.

Sweepers range from entry-level machines for domestic applications, to high-power sweepers for use in commercial and industrial areas.

"Haaga sweepers, best known globally for efficient cleaning, easy operation and extended service life, feature a patented sweeping system, which consists of two counter-rotating disc brushes that cut under the waste and push it directly into the waste container.

These disc brushes protrude on each side of the machine for greater sweeping performance," explains Ken Mouritzen, BLT.

For more information about the range of Haaga sweepers contact: ken@biglifttrucks.com
Cleaning up to the 50th floor with new cleaning drone

Clean Copter

Abseiling down high buildings risking lives and possible injury could soon be a thing of the past with the introduction of a new cleaning drone concept from CleanCopter.

Robotics professor Stephan Kallweit, together with building cleaning contractor Uwe Böhme, developed the unique cleaning drone.

A small version of the CleanCopter was on display and demonstrated to visitors at the recent CMS 2017 exhibition held in Berlin, Germany.

According to Professor Kallweit it is anticipated that a larger version of the CleanCopter will be ready for production within two years.

"They are able to fly autonomously, up to the 50th floor level of facilities and beyond if required," said Kallweit.
Serving up a seamless Service Seamless Service

Some situations not only demand high standards of cleanliness; the service itself also must be delivered in a highly discreet and professional way under the critical eye of the customer.

In this issue, Gordon McVean, Sales and Marketing Director at Truvox International, describes how scrubber dryers can provide a five-star service.

The importance of customer service in the hospitality sector is not unique compared with retail and other services industries, but it is uniquely challenging.

From the foyer to the dining room and lounge, and the pool or leisure facilities to the bedroom, guests expect and judge.

They don't only judge the standard of cleanliness, but the cleaning operation itself often comes under the critical eye of the discerning observer.

Whether cleaning is performed at day or at night, guests' sensibilities should be considered.'
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African Cleaning Review


African Cleaning Review is the continent's only
dedicated hygiene, cleaning and facility maintenance trade magazine, published by
e-squared publications for more than 18 years.

African Cleaning Review is published alternative monthly together with an annual Buyer's Guide and distributed to end users, building service contractors, multi-service providers and other key institutional sectors including government, healthcare, education, retail centres, hospitality, food processing, industrial and commercial cleaning, architects, quantity surveyors, property owners, facility management and general manufacturing.

African Cleaning Review is supported and endorsed by all major industry associations, is a member of the world-wide cleaning industry association (ISSA) and currently distribute magazines to subscribers in South Africa, Namibia, Zimbabwe, Botswana, Angola, Zambia, Kenya, Mozambique, Tanzania, Nigeria and the Seychelles.

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One way to address the housekeeper turnover problem Marc Ferguson

According to a 2014 study, Cape Town and other parts of South Africa, have significant staff turnover problems and what was termed 'labour instability' in the hotel industry.

The report, The Causes of High Staff Turnover Within Selected Hotels in Cape Town, was prepared by Saima Ebrahim and published by the Cape Peninsula University of Technology. As can be imagined, high turnover poses many challenges for an employer. For a hotel, this often means that hotel management is unable to offer guests the type of service and accommodations they would like to provide.

This, in turn, can have an impact on the reputation of the facility and when that spirals down, all too often, so does the hotel's bottom line. While the report discussed job turnover issues covering many different types of jobs and positions within a hotel facility, particular emphasis was placed on hotel housekeepers; the people assigned the task of cleaning guest rooms.
Hygiene plays a decisive role in the changing office environment Chevron

A new trend report from SCA and its global hygiene brand Tork, based on perceptions from 8 000 respondents worldwide, shows that four out of five workers will let their managers know if they are not satisfied with the quality of office hygiene products.

The quest for smarter, healthier and more sustainable solutions to meet higher employee expectations is changing how companies view their offices, with implications for how facility managers and cleaning companies need to think about office hygiene.
How to prevent bed bugs when travellingSummer is here and you might be planning your December holidays, but have you given any thought to the risks presented by travelling and the associated exposure to bed bugs? Since the early 2000s there has been a drastic increase in the number of bed bug infestations around the globe and mainly two factors have led to the rise of bed bugs, according to Rentokil's Jack Lyons.

These are the increase in global travel and second-hand-furniture sales. Hotels and other overnight accommodation facilities play an important part in the spread of bed bugs. The increase in global travel has led to these facilities receiving a high amount of human traffic.

This allows bed bugs to spread easily – discreetly travelling from one occupant to another. Hotels are just as much at risk of accumulating a bed bug problem as they are of spreading bed bugs.

Global PTC Best Practice AwardsGBPA Awards

CINET, the international association for professional textile care (PTC) announced that the second Global Best Practice Awards (GBPA) would take place in Milan, Italy on 19 October 2018.

The GBP Awards are organised by CINET in cooperation with project partners worldwide, textile cleaning trade magazines and trade show organisers, member associations, and international supplier members and will coincide with Expo Detergo 2018.

The Global Best Practice Awards programme stimulates the implementation of best practice measures, service aspects, marketing and quality of the PTC industry.
NCCA branch elects executive committeeNCCA Branch elects

South Africa's National Contract Cleaners Association (Gauteng branch) elected a new executive committee at a branch meeting held during September at the premises of Goscor Cleaning Equipment.

Pictured from left to right are: Arthur Bath (Siyaya Skills Institute) Dave Reynolds (Supercare Cleaning), Patrick Makhubela, National NCCA Chairman (Neledzi Cleaning Services), Janine Botha (Numatic International), Pieter van der Westhuizen, NCCA Gauteng Vice Chairman (Afriboom), Sipho Buthelezi, NCCA Gauteng Chairman (Tsebo Cleaning Services).

Front: Sandy Deale (NCCA Gauteng branch Administrator)

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